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Matrix Trade Institute is licensed under the Ohio State Board of Career Colleges and Schools Registration No. 2144, and Member of Beachwood Chamber of Commerce  Matrix Trade Institute, LLC BBB Business Review

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Professional Service Advisor Program

Become the trusted link between customers and technicians.

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Professional Service Advisor Program

Graduate in 2 weeks. Career placement available. Earn $50,000/year*

You will learn the technical “why” involved with every recommended maintenance, repair and upsell opportunity.

The Service Advisor/Concierge program is a 2-week, 30-hour program. Students attend class from 2-5 PM on Monday-Friday.

Our Program Topics

Live Role-Playing

Objection Handling

Customer Education

Closing Skills

Scheduling

Technical Understanding

DMS Training

CSI

Video Presentation Skills

EMPLOYER TESTIMONIAL

"I've sent technicians to Matrix and they are first class trainers. When I learned Hailie was going through the Advisor Training and then interviewed her I realized that this was the answer I've been searching for." - Ryan Murray, Service Manager, Infiniti of Beachwood

Start Dates

The Service Advisor and Concierge 2-week accelerated program is available multiple times throughout the year to fit your schedule. Start your future when you're ready.

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Term Start Date
Winter 2021 A February 8, 2021
Winter 2021 B March 29, 2021
Spring 2021 May 17, 2021
Summer 2021 A June 21, 2021
Summer 2021 B July 26, 2021
Fall 2021 September 13, 2021
Winter 2021 November 1, 2021

Tuition Breakdown - Service Advisor and Concierge

Tuition $3,995
Application $50
Total $4,045

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Or call us today at216-930-4225 to learn more about our programs for.

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