MATRIX IN THE NEWS
Montrose Chevy GMC Ashtabula’s Service Advisor Dallas Combs was eager to start on the right path. What he wanted was to better understand technicians and really be able to target the needs of his customers and help educate them.
Evan Oliverio was eager to advance his career as an autobody tech but wasn’t sure what the career path looked like or when he’d get to the next step. Then his manager approached him about attending a 4 day, hands-on paint prep & color matching Bootcamp at Matrix Trade Institute.
Thomas Justice was ready to give up on being a mechanic because he was frustrated with the lack of training. Then his service manager approached him about a new electrical diagnosis efficiency training opportunity.
There is always a new path waiting to start. This was the case for the most recent July Automotive Maintenance, Light Repair, & Efficiency program valedictorian Christopher Rush. A career change can be a difficult transition.
Service advisors, assistant store managers and customer service reps are the conduit between customers and technicians in any auto dealership or auto repair driven business. Poor communication can lead to mistakes and unhappy customers. Most common mistakes made by advisors can be avoided with proper training and a true understanding of what needs to be performed by technicians and why.
Here are three reasons why electrical training works in the smaller, simulated environment setting: • Seeing components and finding them, hands-on, with instructors right there to guide them eliminates fear of not understanding. Diagrams can be too abstract for many hands-on learners.
The Matrix Trade Institute continues to pave the way when it comes to training in the Automotive and Collision industries. AutobodyNews.com’s Stacey Phillips recently published an article boasting about the Matrix Trade Institute and the new and innovative way that MTI is training techs and advisors while helping employers retain and grow their team.
The Matrix Trade Institute is excited to announce that the Serpentini Auto Group has become its newest automotive employer sponsor and partner in education. The Serpentini Auto Group has six locations in Medina, Orrville, Strongsville, Tallmadge, Westlake and Willoughby Hills. Serpentini employs over 100 mechanics, technicians and service advisors and is continuing to grow in each of their locations. Serpentini’s commitment to continued education aligns with the values and philosophy of MTI’s core programs and the Matrix Upskill Efficiency bootcamps.