MATRIX IN THE NEWS
Service advisors, assistant store managers and customer service reps are the conduit between customers and technicians in any auto dealership or auto repair driven business. Poor communication can lead to mistakes and unhappy customers. Most common mistakes made by advisors can be avoided with proper training and a true understanding of what needs to be performed by technicians and why.
Here are three reasons why electrical training works in the smaller, simulated environment setting: • Seeing components and finding them, hands-on, with instructors right there to guide them eliminates fear of not understanding. Diagrams can be too abstract for many hands-on learners.
The Matrix Trade Institute continues to pave the way when it comes to training in the Automotive and Collision industries. AutobodyNews.com’s Stacey Phillips recently published an article boasting about the Matrix Trade Institute and the new and innovative way that MTI is training techs and advisors while helping employers retain and grow their team.
The Matrix Trade Institute is excited to announce that the Serpentini Auto Group has become its newest automotive employer sponsor and partner in education. The Serpentini Auto Group has six locations in Medina, Orrville, Strongsville, Tallmadge, Westlake and Willoughby Hills. Serpentini employs over 100 mechanics, technicians and service advisors and is continuing to grow in each of their locations. Serpentini’s commitment to continued education aligns with the values and philosophy of MTI’s core programs and the Matrix Upskill Efficiency bootcamps.
The Matrix Trade Institute is excited to announce that graduates from MTI’s most recent 20-week Automotive program have accepted jobs with Conrad’s Tire Express and Car Care. As the first foundation level partner of Matrix Trade Institute’s automotive program, Conrad’s Tire Express and Car Care has continued to be a great supporter of the school. Conrad’s uses Matrix Trade Institute’s UpSkill Efficiency bootcamps to provide continued training to their current technicians and store managers.