MATRIX IN THE NEWS
Service Advisor Training Makes Instant Impact
Service Advisor Jake Schiaffino could sell. What he wanted was to better understand technicians and really be able to target the needs of his customers and help educate them.
Electrical Diagnosis Training Provides Innovative Career Path
Thomas Justice was ready to give up on being a mechanic because he was frustrated with the lack of training. Then his service manager approached him about a new electrical diagnosis efficiency training opportunity.
How to Make the Right Career Change in Only Five Months
There is always a new path waiting to start. This was the case for the most recent July Automotive Maintenance, Light Repair, & Efficiency program valedictorian Christopher Rush. A career change can be a difficult transition.
Three "MUSTs" for Great Advisor Performance
Service advisors, assistant store managers and customer service reps are the conduit between customers and technicians in any auto dealership or auto repair driven business. Poor communication can lead to mistakes and unhappy customers. Most common mistakes made by advisors can be avoided with proper training and a true understanding of what needs to be performed by technicians and why.
3 Reasons Why Electrical Training Must be Hands-on, Small Groups
Here are three reasons why electrical training works in the smaller, simulated environment setting: • Seeing components and finding them, hands-on, with instructors right there to guide them eliminates fear of not understanding. Diagrams can be too abstract for many hands-on learners.
Autobody Career Path – Beginning with Color...
Where should the Collision Repair/Autobody career path begin? Here is an argument for learning Color Match first: • Detailers must be able to recognize color as the last line of defense before the customer judges the work.
MTI’S EFFICIENCY BOOTCAMPS ARE LEADING THE WAY FOR RETENTION AND GROWTH
The Matrix Trade Institute continues to pave the way when it comes to training in the Automotive and Collision industries. AutobodyNews.com’s Stacey Phillips recently published an article boasting about the Matrix Trade Institute and the new and innovative way that MTI is training techs and advisors while helping employers retain and grow their team.
SERPENTINI AUTO GROUP FINDS SUCCESS IN PARTNERSHIP WITH MATRIX
The Matrix Trade Institute is excited to announce that the Serpentini Auto Group has become its newest automotive employer sponsor and partner in education. The Serpentini Auto Group has six locations in Medina, Orrville, Strongsville, Tallmadge, Westlake and Willoughby Hills. Serpentini employs over 100 mechanics, technicians and service advisors and is continuing to grow in each of their locations. Serpentini’s commitment to continued education aligns with the values and philosophy of MTI’s core programs and the Matrix Upskill Efficiency bootcamps.
MATRIX GRADUATES JOIN THE CONRAD’S TEAM
The Matrix Trade Institute is excited to announce that graduates from MTI’s most recent 20-week Automotive program have accepted jobs with Conrad’s Tire Express and Car Care. As the first foundation level partner of Matrix Trade Institute’s automotive program, Conrad’s Tire Express and Car Care has continued to be a great supporter of the school. Conrad’s uses Matrix Trade Institute’s UpSkill Efficiency bootcamps to provide continued training to their current technicians and store managers.
3 Ways Training and Development Can Benefit Your Organization
We live in a time of economic uncertainty. When we are in uncertain times, it's all too common for organizations to view learning and development as an unnecessary cost instead of a strategically