Bootcamps / Service Advisor

Service Advisor Bootcamp

Your technicians deserve the best – and so do your customers.

Improve Technical Understanding
Objection Handling & CSI
Increase $ per R.O.

MTI's Service Advisor Technical Training equips service advisors with the knowledge and skills to effectively communicate technical information, diagnose issues, and enhance customer service in an automotive service environment.

Course Details

Live Service Advisor Training:

Proper information gathering
Vehicle symptom understanding and documentation
Technical knowledge and understanding
Technician communication
Customer communication
Quoting repairs & best practices
Upselling with customer education
LIVE ROLE PLAYING objection handling & customer education
DMS introduction and integration
Scheduling and understanding shop capacity
Setting proper expectations
Follow-up and commitments
Video selling using smart devices
Vehicle delivery
Customer survey education (CSI) best practices

Advisor Assessment

Assessments allow you to make data driven training investments & create buy-in for your team.

Advisor Assessment

Bootcamp Schedule

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Play

Service Advisor Efficiency

Borcherding Buick GMC of the Kenwood Dealer Group recently sent Matthew MCgilloway to MTI’s Service Advisor Efficiency Bootcamp. Listen to his thoughts here on the Bootcamp!

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Germain Mercedes Benz - thoroughly impressed

Germain Mercedes Benz of Easton’s Caryn Grogan spent the week at MTI’s Service Advisor Efficiency Bootcamp and was thoroughly impressed with the training and instructors.